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FREQUENTLY ASKED QUESTIONS
 
How do I get there from Cancun?
 
For those guests who are renting a car at Cancun airport, take Highway 307 south to Tulum (approx 1.5 hours). At the first crossroads in Tulum, turn left towards Tulum Playa (Beach) and take this beach road all the way down to Sol Caribe (another 35 kms). After Tulum Beach, you will enter the Sian Ka’an Biosphere Reserve through the arch at its northern entrance. It is impossible to get lost because there is only one road heading south through the Reserve – and you’re on it!

 
Most guidebooks say that the road from Tulum to Punta Allen is terrible. Is this true and what kind of car do I need for it?
 
It is true that the road used to be in terrible shape, particularly after storms. In the last year or so, however, it has been extensively resurfaced and there are constant and ongoing improvements being made to it. You can now get to Punta Allen from Tulum in around two hours and pretty much any car will do. In bad weather though, a Jeep or 4-wheel drive will always come in handy. The closest gas station is in Tulum, so remember to refuel before entering the Sian Ka’an. If you do run out of gas, however, usually somebody in Punta Allen is always willing to sell you some.
 
Will my cellphone/Blackberry/laptop work down there?
 
At the request of many of our long-time guests, we have now installed wi-fi and it is available in the reception area. Cellphone reception is still not available, however. We have a landline at Sol Caribe, which is available to guests in emergencies. The phone number, which may be given out to those who may need to be in touch with our guests during their stay at Sol Caribe, is +52 1 984 139 3839.
 
Where can I eat and how long is the bar open?
 
Sol Caribe serves breakfast, lunch and dinner; our restaurant is also open for guests not staying at the resort. The bar is a lively place and open until 10pm. For guests who would like to sample the local cuisine, there are a number of restaurants in Punta Allen, a laidback fishing village five miles down the road.
 
Reception Restaurant
 
If I’m not into fishing, what else can I do there?
 
There is plenty to do around Punta Allen and inside the Sian Ka’an! You can go sea kayaking or lagoon kayaking, or even just snorkelling, right from our beach. We have kayaks and equipment available for our guests. For further ideas on other ways to explore the Reserve, please see the 'Activities & Eco Tours page.
 
 
 
 
 
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